Ledger.com/Start® | Getting Started | Ledger Support®

As digital assets become increasingly valuable, the need for secure, user-friendly tools to manage them is more important than ever. Whether you're new to crypto or an experienced investor, Ledger® offers one of the most trusted and secure platforms for managing your cryptocurrencies, NFTs, and Web3 assets. If you're ready to get started, the best place to begin is Ledger.com/Start—the official onboarding portal provided by Ledger.

This comprehensive guide will walk you through everything you need to know about getting started with Ledger, using Ledger Live, and finding Ledger Support® if you need help along the way.

What is Ledger.com/Start®?

Ledger.com/Start is the official Ledger setup page designed to walk you through the secure initialization of your Ledger device and Ledger Live software. It ensures you're using authentic, trusted software and provides clear, step-by-step instructions to help you get up and running without compromising your assets.

Here’s what you can do at Ledger.com/Start:

  • Set up a new Ledger Nano device
  • Restore a device with a recovery phrase
  • Install the Ledger Live desktop or mobile app
  • Learn how to secure your assets and backup your wallet
  • Access official Ledger Support® links

Step-by-Step Guide to Getting Started

Here’s how to safely and efficiently begin your crypto journey with Ledger.

1. Purchase Your Ledger Device

Before anything else, make sure you're using a genuine Ledger hardware wallet. You can order directly from Ledger.com to avoid third-party risks.

Available devices include:

  • Ledger Nano S Plus: Budget-friendly with broad token support
  • Ledger Nano X: Bluetooth-enabled, ideal for mobile users
  • Ledger Stax (coming soon): Touchscreen, premium design

Once your device arrives, inspect the packaging. Ledger devices do not come pre-configured. If the box is tampered with or the device is initialized, do not use it. Contact Ledger Support immediately.

2. Visit Ledger.com/Start

Head over to Ledger.com/Start. You’ll see the option to choose your device model (Nano S Plus, Nano X, or Nano S). Select the device you’ve purchased.

You’ll then be guided through:

  • Setting up a new Ledger device
  • Downloading Ledger Live
  • Securing your recovery phrase
  • Performing a genuine check to ensure your device hasn’t been tampered with

3. Initialize Your Ledger Device

Once you've connected your Ledger device via USB:

  • Choose “Set up as a new device”
  • Pick a PIN code (4–8 digits)
  • Write down your 24-word recovery phrase on the provided card

⚠️ This recovery phrase is your only backup. If you lose access to your device and your phrase, your crypto is gone. Never share or store it online.

✅ Best practices:

  • Store the phrase in a fireproof safe
  • Never type it into a computer or phone
  • Consider using a metal backup sheet for extra protection

4. Download and Install Ledger Live

From Ledger.com/Start, you’ll be directed to install Ledger Live—Ledger’s secure desktop and mobile application.

Available for:

  • Windows
  • macOS
  • Linux
  • iOS
  • Android

Once installed:

  • Open the app and select “Set up new device”
  • Perform the Genuine Check to verify your hardware wallet
  • Enable password protection for local app access
  • Install crypto apps (e.g., Bitcoin, Ethereum) to your Ledger device via the Manager tab

5. Add Your Crypto Accounts

You can now add accounts for the coins you want to manage:

  • Go to the Accounts tab
  • Click “Add Account”
  • Choose a cryptocurrency (e.g., BTC, ETH)
  • Confirm via your Ledger device

Ledger Live supports over 5,000 coins and tokens, including major networks like:

  • Bitcoin (BTC)
  • Ethereum (ETH + ERC-20 tokens)
  • Solana (SOL)
  • Polygon (MATIC)
  • Binance Smart Chain (BSC)
  • Ripple (XRP)
  • Cardano (ADA)

6. Send & Receive Crypto Securely

To receive crypto:

  • Click Receive
  • Choose an account
  • Verify the address shown on your Ledger device screen
  • Share the address with the sender

To send crypto:

  • Click Send
  • Paste the recipient address
  • Enter amount and confirm on your Ledger device

Transactions can only be signed with physical confirmation, keeping your keys offline and your assets safe.

7. Use Ledger Live’s Powerful Features

Ledger Live isn’t just a wallet—it’s a complete crypto management hub.

🔁 Swap Tokens

Swap one crypto for another using built-in third-party services without leaving Ledger Live.

💸 Buy and Sell Crypto

Use payment methods like credit/debit cards or bank transfers via trusted partners.

🪙 Stake and Earn Rewards

Stake assets like ETH, DOT, XTZ, ADA, and SOL directly from your device to earn passive income.

🖼️ Manage NFTs

View and transfer Ethereum and Polygon-based NFTs securely using your Ledger wallet.

🌐 Connect to DeFi and dApps

Use Web3 services like Uniswap, Aave, and OpenSea while keeping your private keys offline.

Ledger Support®: Where to Get Help

Ledger offers extensive self-service and personal support options:

🛠️ Ledger Support Portal

Visit support.ledger.com for:

  • Troubleshooting articles
  • Device setup FAQs
  • Ledger Live how-tos
  • Error message explanations

💬 Live Chat Support

On the Support portal, use Live Chat (available during business hours) to speak with an agent.

📩 Submit a Ticket

If live chat is unavailable, submit a detailed ticket. Responses usually arrive within 24–48 hours.

🔒 Security Notices

Ledger Support also publishes phishing alerts and scam warnings. Always check here before taking action on unexpected emails or messages.

✅ Important:
 Ledger will never ask for your 24-word recovery phrase. If someone does, it’s a scam.

Ledger Academy: Learn as You Go

Ledger.com/Start also links to Ledger Academy—a free educational hub that teaches you about:

  • Blockchain and crypto fundamentals
  • Crypto safety tips
  • Web3 and NFT basics
  • Advanced DeFi tutorials

This is a great resource if you're just beginning or looking to expand your knowledge.

Best Security Practices

To stay protected, always follow these essential rules:

  1. Only use Ledger.com and official Ledger apps
  2. Never share your recovery phrase with anyone
  3. Verify all addresses on your device screen
  4. Use a strong password for Ledger Live
  5. Avoid storing sensitive info on cloud services
  6. Bookmark Ledger.com to avoid phishing sites
  7. Keep your device firmware and apps up to date

Conclusion: Start Strong with Ledger.com/Start®

Whether you're a first-time crypto user or a seasoned Web3 enthusiast, Ledger.com/Start® is your official gateway to secure asset management. From setting up your hardware wallet to exploring DeFi, staking, and NFTs, Ledger offers an end-to-end ecosystem built on security, transparency, and ease of use.

By pairing your Ledger hardware wallet with the Ledger Live app, you ensure your private keys stay offline—giving you full control over your assets while protecting you from hacks and theft.

And with Ledger Support® and Ledger Academy by your side, you’ll always have help and education at your fingertips.